Database Helpline
Have you got a CRM puzzle that you would like to talk through? We've been helping charities and educational organisations for over 10 years and we'd like to help you too.
New for 2025, Productle offer a free service for charities and educational institutes of all sizes, to answer your CRM queries via email or a call back.
Use our CRM experience to help you!
Tell us a little about your query by emailing Helple@productle.com (or give us a ring on 020 4583 0838) and we will try and help you solve your puzzle!
The small print
We offer complimentary help with up to three queries per organisation or up to one hour. If you need more time, you are welcome to use our charged service (£25 per 15 mins). We’ll let you know when you’ve used the complimentary help before any charges are made.
We help frequently with these popular systems: Access Charity CRM, Beacon, Donorfy, Dynamics 365, Raiser’s Edge, Salesforce. There are others that we are familiar with, so if in doubt please don’t hesitate to get in touch.
We assume that you’ve asked help from your software support team and that you won’t share confidential information with us! As we don’t have access to your system, we may not be able to answer your exact question, but are very happy to point you in the right direction.
We will retain your contact details for the purpose of processing your help.
Any invoices for paid work are sent at the start of the following month.
